FAQ

Orders and shipping

How much is shipping?
Standard shipping is free on every order to a U.S. address.

When will my order arrive?
It depends on the item. Each product page shows its own delivery estimate. Made-to-order items take longer because they're produced after you order; most orders arrive within 8–16 business days. Around holidays, we post order-by dates on the product pages.

How do I track my order?
You'll get a confirmation email when you order and a second email with a tracking link when it ships. If tracking hasn't updated in 5 business days, email us and we'll look into it.

Do you ship outside the U.S.?
Not yet. We currently ship to U.S. addresses only.

I ordered several items. Why did they arrive separately?
Different items can come from different production partners, so they may ship in separate packages. You'll get tracking for each one.

Personalized items

How do I add my photo?
On a personalized product page, tap Customize Now, upload your photo and follow the steps. Each page has photo tips for the best result.

What kind of photo works best?
A clear, well-lit photo with nothing covering the face. Avoid blurry, dark or heavily filtered photos.

Can I change my photo or details after ordering?
Yes, if you email us within 12 hours of ordering. After that, your item is usually already in production.

Will I see a preview?
Some handmade items, like our custom bobbleheads, include a photo for your approval before they're finished. The product page says when that's the case.

Returns and refunds

What if my item arrives damaged or wrong?
Email us a photo within 30 days of delivery and we'll send a free replacement or a full refund. In most cases you won't need to send anything back.

Can I return something I changed my mind about?
Non-personalized items can be returned within 30 days if unused and in their original packaging. Personalized items are made just for you, so they can't be returned for a change of mind. Details are in our refund policy.

Can I cancel my order?
Personalized orders can be canceled for a full refund within 12 hours. Non-personalized orders can be canceled any time before they ship.

Payment and security

Is checkout secure?
Yes. Checkout is handled by Shopify, one of the largest e-commerce platforms, and your card details are encrypted and never shared with us.

Which payment methods do you take?
All major credit and debit cards, plus Shop Pay, Apple Pay and Google Pay where available.