Refund policy

We want you to love what you ordered. If you don't, we'll make it right.

Personalized items

Because personalized items are made just for you with your photo, we can't accept returns or exchanges for a change of mind. If your item arrives damaged, defective, or doesn't match the photo you uploaded (for example, the wrong image or a printing error), contact us within 30 days of delivery and we'll send a free replacement or a full refund. The final look depends on the photo you provide, so please follow the photo tips on each product page.

30-day returns (non-personalized items)

You have 30 days from the date your order is delivered to request a return. To be eligible, items must be unused, in the same condition you received them, and in their original packaging.

How to start a return

Email support@everfindshop.com with your order number and the reason for the return. Please don't send items back without contacting us first; we'll reply within 1 business day with return instructions and the return address. Items sent back without first requesting a return cannot be accepted.

Return shipping

Damaged, defective or incorrect items: we cover it. In most cases you won't need to send the item back; just email us a photo and we'll send a replacement or a full refund.
Changed your mind: return shipping is paid by the customer. We recommend a trackable shipping service.

Refunds

Once your return is received and inspected, we'll email you to confirm. Approved refunds go back to your original payment method within 5–10 business days (your bank may take a few extra days to post it). Original shipping charges are refundable only if the item was damaged, defective or incorrect.

Exchanges

The fastest way to get a different item or size is to request a return of the original and place a new order.

Cancellations

Personalized orders go into production quickly, so you can cancel for a full refund within 12 hours of placing your order. Email us as soon as possible. After production starts, personalized orders can't be canceled, but damaged or defective items are always covered as described above. Non-personalized orders can be canceled any time before they ship.